Q & A
Q: Which countries and regions does our brand deliver to?
A: Our brand now offers delivery to the following countries and regions (sorted alphabetically):
- Australia
- Canada
- Hong Kong SAR, China
- Indonesia
- Japan
- Macao SAR, China
- Malaysia
- New Zealand
- Philippines
- Singapore
- South Korea
- Taiwan, China
- Thailand
- United Kingdom
- United States
Delivery to other regions will be available soon—stay tuned!
Q: What is the delivery time and what should I do if I don’t receive a tracking number?
A: The delivery time is approximately 15-20 days. If you do not receive a tracking number within 10 days after placing your order, please send an email to info@ddesirable.com (Tracking usually becomes available within 7-10 days)
Q: Can I change the address?
A: NO, the address cannot be changed due to international logistics processes. If the address is incorrect, please cancel the order within 24 hours of placing it and place a new order.
NOTICE: All information entered must be in English.
Q: Why can I return products on WeChat Mini Program but not on the official website?
A: The official website primarily serves markets outside mainland China. Due to the complexities associated with international returns, we are unable to offer a return service. We appreciate your understanding.
Q: Are the products on WeChat Mini Program the same as those on the official website?
A: Yes, both are official brand channels. However, the website serves regions outside mainland China and uses international shipping. As a result, our shipping and return policies may differ. Please take note.